Returns & Exchanges

RaceTech Titanium Product Returns
We want to make returns as simple as possible. If you ordered the wrong part or no longer need an item, you may return new, unused, uninstalled, and unaltered RaceTech Titanium products for a refund. (No markings on heads, dirty threads, grease, etc). Returns are processed within 1-2 weeks of delivery.

RaceTech Titanium Product Return Terms:

• A 15% minimum restocking fee will be deducted from your refund.
• Anodized hardware is subject to a 30% minimum restocking fee.
• Shipping charges are non-refundable.
• Return Shipping cost is the responsibility of the customer.
• All returns must be made within 6 months of the order date.
• All returns must include a copy of the Invoice, Packing Slip, or Confirmation Email with the returned items clearly marked.
• All returns must be authorized by RaceTech Titanium before being sent back.
  
  

If we made a mistake or there is an issue with the product, we will resolve it at no cost to you. Contact us, and we’ll make it right!

Return Shipping Address:

RaceTech Titanium
Attn: Returns (Insert Order Number)
805 Biltmore Blvd.
South Roxana, IL 62087

RaceTech Titanium Product Exchanges
We do not offer exchanges for products ordered incorrectly by the customer. To get the correct item faster, please return the incorrect product per our Return Policy and place a new order. Customers are responsible for shipping costs on the new order. This streamlined process ensures you receive the right parts without delay. If you need assistance finding the correct product, we're happy to help!

If we made an error with your order or sent the wrong product, we will offer an exchange at no cost to you. Please contact us, and we will arrange the exchange process.

Other Brands Product Returns
For non-RaceTech Titanium products (such as apparel, goggles, boots, helmets, chains, sprockets, hubs, and other parts from different manufacturers), the following terms apply:

Other Brands Product Return Terms:

• Items must be in their original packaging, unopened, and unused.
• A restocking fee of up to 40% may apply, depending on the distributor's policy.
• Refunds cannot be issued for:
  
  • Items purchased more than 30 days before the return request.
  • Closeout, discontinued, special-ordered, or electrical parts.
• Shipping charges are non-refundable, and return shipping costs must be covered by the customer.
• Returns for other brands require a Return Authorization Number and may need to be sent to a different warehouse. Please contact us before initiating a return.
  
  

If we made an error or the product is defective, we will resolve the issue at no cost to you. Contact us before returning any items, as some brands require products to be shipped to a specific address.

We appreciate your business and strive to make your experience hassle-free. If you have any issues, let us know, and we'll do our best to help!